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WHAT WE DO

Getting Coffee

SOFTWARE SUPPORT

F1 Computer Services support just about any type of software. Support include setup (network setup can be a big time saver!) Training, projects ie Mass mail out

So following is the list;

PC Operation Systems;

Windows –Windows 3.x, 95, 98, 98se, ME, 2000, XP Home, XP Pro, Vista (Home, Business, Ultimate), 7 (Home, Business, Ultimate), Windows 2000 Server, SBS 2000, 2008

Apple Operation Systems;

Apple all versions up to Snow Leopard

Mobile;

IOS (Apple), Android (including Ice-cream Sandwich), Palm, Symbian, Windows (all versions)

Applications (just the main ones);

MS Office (Outlook, Word, Excel, Access, PowerPoint, Publisher, Project, FrontPage, One Note, Groove – all versions – all platforms

Simply Accounting (Simply Accounting Certified Consultant)

QuickBooks (QuickBooks ProAdvisor) http://www.intuit.ca/en/intuit/findexpert_index.jsp

Maximizer, Top Producer, Act, GoldMine, Osler

HARDWARE SUPPORT

F1 Computer Services supports hardware – however, it recent years parts and computers are so cheap that it is often easier to replace a whole computer rather than fix it. The computer industry is strange in that the devices get smaller, faster AND cheaper minute by minute. F1 makes several trips to recycling depot per month with old computer-related parts

F1’s most common hardware work is;

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  • Dust removal – Don’t keep your computer on the floor

  • Fan replacement

  • Power supply replacement

  • Hard Drive upgrades

  • Adding extra video cards for multiple monitor situations

Conference
Working Together

NETWORK SUPPORT

F1 Computer Services has setup many networks and done extensive planning of networks. They are often called in after a botched network setup or after a network has slowly “evolved” to mess over the years.

WEBSITE MANAGEMENT

F1 Computer Services has set up many networks and done extensive planning of networks. They are often called in after a botched network setup or after a network has slowly “evolved” to mess over the years.

Touchscreen Computer
Open Laptop

BACKUPS

F1 is adamant about performing and checking backups. To illustrate: a new client hired F1 to do an assessment of their current operations. When this new client was asked about the backups F1 was presented with a tape cassette that was in the tape drive of the server. The tape cassette actually had a piece of tape hanging from it. The tape was obviously broke. The rest of the tape was wound inside of the tape drive. No one had checked the tape in two years. This is dental office with a paperless system. If the server and failed they wouldn’t have been able to see xrays, they couldn’t see who is coming in – they couldnt even call clients to say don’t come in!

A Backup isn’t a backup until it is;

  • FULL

  • OFFISTE

  • INCREMENTAL 30 days

  • Had a test restore performed every 6 months

F1 has developed it is own backup system that are NOT proprietary. (Some backup systems use their own software so it can’t be recovered unless you have a copy of the software!)

The backup can be done onto HDD USB drive (2 of them – 1 onsite – 1 offsite)

The backup can be encrypted (we use TrueCrypt)

The backup can be done to the cloud too – close attention to what is getting backed up and when is important

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