Solutions to Problems that we have solved

"I cant surf the web" "I cant access my email" "Web page not found"

"I can ping an IP address"

Install/Reinstall Service Pack 3

http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2fd%2f3%2f0%2fd30e32d8-418a-469d-b600-f32ce3edf42d%2fWindowsXP-KB936929-SP3-x86-ENU.exe

or

http://www.microsoft.com/downloads/details.aspx?FamilyID=5b33b5a8-5e76-401f-be08-1e1555d4f3d4&displaylang=en

Flush the DNS

In Microsoft Windows, you can use the command ipconfig /flushdns to flush the DNS resolver cache: Start, Run, CMD, OK C:\ . . . >ipconfig /flushdns Windows IP Configuration Successfully flushed the DNS Resolver Cache. You can also use the command ipconfig /displaydns to view the DNS resolver cache.

Reset Winsock2

Go to Start > Settings > Control Panel Double Click on Add / Remove Programs Click the Windows Setup Tab and remove the check from Communications. Click Apply then when it asks you to reboot, select NO Without closing Control Panel, go to Start > Run and Type in "regedit" in the Open window, then click on OK Click the Plus Sign to the left of HKEY_LOCAL_MACHINE Then click the Plus Sign to the left of System Then click the Plus Sign to the left of CurrentControlSet Then click the Plus Sign to the left of Services Near the bottom of the list, you will see "Winsock2", put the mouse cursor over the file, right click and select Delete If will ask if you are sure, select yes Then close "regedit" and bring up Control Panel again Double Click on Add / Remove Programs, click on the 'windows setup' tab. Double Click on 'Communications', put a check back in 'Dial_Up Networking' and click on Apply It will ask you to reboot, but say No and you can reopen IE or Netscape or Outlook Express and it should work.